The Winning Edge to Getting Along in Life: Managing Conflict

Author: James H. Flanagan, Jr., Esq. ISBN 10: 1-936360-47-0 ISBN 13: 978-1-936360-47-5 Copyright Date Ed: February 1, 2016 Pages: 80 Binding Information: Softcover Size: 6 ✕ 9 Inches (US) If you want to get ahead, learn how to get along. Differences of opinion and preference, as well as disagreements generally, are a normal part of life. There is a spectrum of the process of agreement to disagreement to conflict. Lawyers, politicians, business men, and people in general could be more successful in communicating if they applied the principles of conflict resolution. We must learn how to better prevent, manage, and resolve conflict. “Jim Flanagan’s book on Conflict Management reflects his 44 years of experience as a trial lawyer and provides sage advice and hard-won wisdom.  His methodology for dealing with conflict incorporates the teachings of the ancient philosophers together with modern thoughts to bring about a systematic approach to conflict.  A must read for anyone dealing with people in any situation.”   —Gregory Zubacz, Ph.D., Director of the Center for Peacemaking and Conflict Studies, Fresno Pacific University. “In Managing Conflict Jim Flanagan gives us a very practical process for developing the crucial life skills of solving problems and persuading others.  I agree with Jim that these skills are so life-critical that they should be taught to everyone at every age.” —Vic Conant, President of Nightingale-Conant Corporation. “This insightful book shows the best methods and strategies ever discovered to resolve conflicts and achieve lasting agreements.”   —Brian Tracy, author of Negotiation, and Chair and CEO of Brian Tracy International. “Preventing and resolving conflicts are life skills that should be taught at every level.  Mr. Flanagan concisely captures and explains the elements of the art of negotiation, which are essential in the development of civil and respectful citizens.” —Jim Yovino, Fresno County Superintendent of Schools. “Jim Flanagan brings a deep perspective to issues of this sort.  Highly educated and steeped in practical experience, he brings a different and important light to a serious issue.”   —Al Smith, retired prominent radio station manager, 
former CEO of the Fresno Chamber of Commerce. Table of Contents Acknowledgements Dedication Part One — Introduction Forward — Why the Title Preface — Why the Book & What the Book is About Why This Book is Different     (1) The Conflict Process as a Spectrum     (2) Agreement as a Natural Condition     (3) Conflict Can be Prevented     (4) Negotiation/Persuasion Should be Taught Book Summary Chapter 1 — The Conflict Spectrum™ Part Two — The Conflict Spectrum™ Process Chapter 2 — Stay At Yes™ — Maintaining Agreement Agreement as a Natural Condition Dispute & Conflict Negotiation Chapter 3 — Conflict Prevention — Transactional Negotiation Preparing to Negotiate The Way, The Weather, & The Terrain The Agreement & Performance Phase Prevention of Conflict Persuasion Relationships Chapter 4 — Conflict Resolution — Dispute Negotiation Negotiation Dispute Negotiation     (1) Defining the Problem     (2) Exploring Alternatives     (3) Beginning the Dialogue Chapter 5 — Mediation — Facilitated Negotiation Three Basic Steps (including script at end of chapter) Three Forms of Mediation That Should be Avoided Mediation Script Chapter 6 — The Tool Box — Necessary Communication Skills The Basic Elements of Communication—The What & How Six Basic Elements     (1) Non-Verbal Body Language     (2) Verbal Spoken Language     (3) Non-Verbal Tonality of Voice     (4) Congruence & Blending of Language         (a) Congruence of Language         (b) Blending of Language     (5) Active Listening         Stop, Look, & Listen         Pay Heed         A Formula for Active Listening     (6) Blocks to Communication Chapter 7 — Persuasion — Selling Ideas A. Truth & Trust — The Basics B. Persuasion is Salesmanship C. Importance of Focusing on Interests D. How Winners Persuade E. Preparation F. Attitude G. Telephone Talk H. Take Notes Part Three — Teaching the Conflict Spectrum™ Process Chapter 8 — Teaching Stay At Yes™ and the Conflict Spectrum™ The Why The How Part Four – Conclusion Chapter 9 — Putting It All Together Trust & Truth Preparation & Negotiation Basic Elements of Communication Teaching Epilogue: My Conflict Epiphany—How to Avoid Conflict Endnotes References About the Author Endorsements Index