Texas Complaint Handling Guide (Electric)

This PDF guide details the state public utility commission’s requirements for suppliers when handling customer complaints. Rules around complaint handling vary by jurisdiction and sometimes even by complaint type. Content last verified August 24, 2023* * Many administrative rules and statutory provisions remain the same year after year. Earth Etch regularly monitors for relevant rule and statutory changes that might impact our audits, guides, and other products. An older "last verified date" on an audit, guide or other Earth Etch product does not necessarily mean that content is inaccurate or outdated for your use. If you have any questions, please feel free to reach out to Earth Etch, and we'll be glad to answer them for you.