Virtual Technician Service (Hourly Rate)

Get immediate access to factory-certified HP and Canon plotter technicians with our Remote Rescue Service, professional troubleshooting and diagnostics delivered through live video support. When your wide-format printer or large-format plotter goes down, every minute of downtime affects productivity and project deadlines. Our Remote Rescue Service connects you directly with authorized HP DesignJet and Canon imagePROGRAF service experts who can diagnose issues, guide repairs, and restore operations through real-time Microsoft Teams video consultation. From cryptic error codes to paper jams, print quality issues to network connectivity problems—our certified technicians have seen it all and can guide you through solutions step-by-step. Why choose TAVCO Virtual Service: Factory-Certified Expertise — Direct access to fully trained HP and Canon authorized service technicians with years of field experience Visual Diagnostics — Real-time video troubleshooting via Microsoft Teams allows technicians to see exactly what you see Actionable Solutions — Receive error code analysis, step-by-step repair guidance, and user-replaceable part installation instructions Extended Network Support — If onsite service is needed, we'll connect you with vetted local technicians in your area Flat-Rate Pricing — $47 covers the first hour including research, diagnostics, and expert consultation with no hidden fees No Geographic Limits — Professional plotter support available nationwide, regardless of your location in the US Perfect for architecture firms, engineering offices, construction companies, print shops, and any business that depends on reliable wide-format printing. Eliminate costly service calls for simple issues that can be resolved remotely, and get expert guidance before committing to expensive part replacements or technician visits. Remote Rescue Service Specifications Service Feature Details Benefits Pricing $47 flat rate (first hour) No surprises, predictable cost for diagnostics and troubleshooting Session Duration Up to 60 minutes Sufficient time for thorough diagnosis and guided repairs Platform Microsoft Teams video call Secure, enterprise-grade communication with screen sharing Requirements Mobile device or computer with Teams, camera access Technicians can see your printer, error displays, and problem areas Supported Equipment HP DesignJet, Canon imagePROGRAF plotters Factory-certified expertise for major wide-format printer brands Coverage Area Nationwide (United States) Get expert help regardless of your location Response Time Same-day scheduling available Minimize downtime with prompt technical support Follow-Up Support Onsite technician referrals if needed Seamless escalation to local service network when required Included Services Error code analysis, troubleshooting, repair guidance, part identification Comprehensive diagnostics and actionable solutions in one session *Additional hours available at standard hourly rates. On-site service is arranged separately if diagnostics indicate in-person repair is necessary. Wide-Format Printer Support Experts: TAVCO has provided professional plotter service and support since 1984, serving architecture firms, engineering offices, construction companies, and print service providers. Our Remote Rescue Service extends our factory-certified expertise nationwide through secure video diagnostics, providing the same professional troubleshooting and repair guidance available from our local service teams. Whether you need immediate remote diagnostics, preventive maintenance guidance, or emergency equipment repair, our certified technicians deliver reliable solutions that minimize downtime and maximize your plotter investment.