Realdoll PRO Service Plan

What is the PRO Service Plan? Protect Your Investment Covers up to $2,000 of damage, with a maximum of two incidents per year. Applies to any incident involving the robotic head. Without enrollment, all Realdoll robotic heads include only a 90-day manufacturing guarantee. If purchased, the plan becomes active on the date your Realdoll product ships. Customers must save the original Realdoll shipping container and use it for return shipments. Shipping to Realdoll is paid by the customer. Realdoll covers return shipping once repairs are complete. If the original container is not available, a new one must be purchased from Realdoll. RealDoll Robotic Head Repair Send it to us, we take care of the rest. If Support determines that repair may be needed for your Product, and that mail-in service is appropriate, Realdoll will make reasonable commercial efforts to dispatch the new or refurbished Product with the same or improved specification as your original Product. Realdoll will make reasonable commercial efforts to ensure that such replacements are dispatched as soon as possible. Replacement If Support determines that replacement may be needed for your Product, and that mail-in service is appropriate, Realdoll will make reasonable commercial efforts to dispatch a new or refurbished Product with the same or improved specification as your original Product. Realdoll will make reasonable commercial efforts to ensure that such replacements are dispatched as soon as possible. Upgrades on Demand PSP entitles you to a maximum of three upgrades to the Product. You must contact Support to determine if your Product qualifies for an upgrade. If Support determines that the Product qualifies for an upgrade, and that mail-in service is appropriate, Realdoll will make reasonable commercial efforts to upgrade the Product. You must return the original Product to Realdoll with a Realdoll-issued shipping label clearly visible on the outside of the package. The original Product must be properly packaged for shipment as instructed by Realdoll using the product’s original packaging.