Narvi Installation Base 550x620

Narvi Installation Base 550x620 With the aid of an installation base, the sauna heater can be installed in a sauna that has a wooden or paved floor. The height of all installation bases can be adjusted. In the case of slanted floors, the adjustable legs can be used to straighten the sauna heater. The installation bases have been made of rustproof steel. Features Black Rustproof Steel Adjustable legs Added safety Dimensions: 21.7"W (55cm) x 24.4"D (62cm) x 2.8"-3.7"H (7-9cm) Designed, engineered, and made in Finland Includes Installation Base Specifications Model INSTALLATION BASE 550x620 Material Rustproof steel Width 21.7"W (55cm) Depth 24.4"D (62cm) Height 2.8"-3.7"H (7-9cm)   Warranty Limited Warranty Narvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein. WARRANTY PERIODS FOR PRIVATE USE Private use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day. Category Warranty period Exceptions Woodburning stoves, masonry cauldrons, smokers and fireplace stoves 2 years Electrically heated stoves, infrared heaters and control panels 2 years Resistors 12 months Infrared heater 6 months Spare parts and accessories 2 years Excludes small accessories or consumables The warranty period is product-specific and starts from the date of purchase of the product. WARRANTY PERIODS FOR OTHER USE Non-private product. Category Warranty period Exceptions Woodburning stoves, masonry cauldrons, smokers and fireplace stoves 1 year Excludes small accessories or consumables Electrically heated stoves, infrared heaters and control panels 2 years Resistors 6 months Infrared heater 6 months The warranty period is product-specific and starts from the date of purchase of the product. 1. Warranty coverage 1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period. 1.2. This guarantee in no way limits the rights of the consumer under the applicable law. 1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers. 2. The warranty does not cover 2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance. 2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above. 2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose. 2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area. 2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones. 2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items. 2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used. 2.8. Products from which the original manufacturer’s product markings have been removed or damaged. 2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product. 2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs. 3. Fulfilment of warranty claim and limitation of liability 3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty. 3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim. 3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces. 3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period. 3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use. 3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it. 3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi. 3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof. 4. Warranty claim 4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected. 4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period. 4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage. 4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product. 4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given. 4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used. 4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations. 4.8. If requested by Narvi, the defective product will be sent back to Narvi. 5. Applicable law and dispute resolution 5.1. These warranty terms are governed by Finnish law. 5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland. These warranty terms shall apply unless Narvi has committed to otherwise in writing. Shipping & Returns Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Call 916-333-0240 or email sales@saunaheatersupply.com Frequently Asked Questions When will I know my order has shipped? As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment. When will my order ship? If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com. No Shipping outside the lower 48 in USA. If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240 Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240 Cancellations (Before Order Ships) If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time. Cancellations of Custom Orders Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products. Refunds and Returns If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. Shipping Times We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.   Warranty Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim. Contact sales@saunaheatersupply.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. Our Shipping Partners: