Majestic Ruby Direct Vent Gas Insert RUBY25IN

Majestic Ruby 25" Direct Vent Gas Insert RUBY25IN Description  Ruby 25" Direct Vent Gas Insert from Majestic The Ruby series gas fireplace inserts make enjoying a fire easy. All the ambiance and warmth of a split-log fire, without the mess and hassle of wood. A traditional fireplace can be completely changed to a brilliant glass firebed and driftwood logs. A fireplace to fit your lifestyle, whenever you want. Direct Vent Technology - removes any fumes or combustion exhaust efficiently and effectively from your home IntelliFire Touch - offers you a touchscreen remote control or wireless wall switch to fit your life Battery Backup - Ensures you always have a reliable source of warmth even with a winter power outage The Ruby offers you an a la carte approach to designing your dream gas fireplace insert. You pay only for the features you want. Pick optional interior panels accent lights and more to create your sanctuary room.  Features 18,900 - 27,000 BTUs (Natural Gas) 17,500 - 25,000 BTUs (Propane) IntelliFire Touch Ignition System RC400 Touchscreen Remote Decorative Brick Base Ceramic glass (7) Ceramic fiber split logs Glowing Embers/Mystic Embers GFK-160A Variable Fan Battery Backup Electrical Cord - 10' 6" (left), X 8' Right Gas Flex Connector  Optional Features (Add Ons) Tavern brown interior panels Cottage Red interior panels Reflective black glass Accent lights IntelliFire app Wireless wall switch Specification ModelRuby Insert 25 Unit Width26-1/8" Unit Height17-1/16" Unit Depth14-1/2" BTU/hr Input27,000 Viewing Area22-1/2" x 12-7/16" Manual Brochure Installation Manual Owner's Manual Service Parts Brick Refractory Fronts and Surrounds for Inserts Blower System Glass Refractory Panel Liner Light Kit - Metal Inserts RELO Kit Warranty In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect. Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot and smart self-diagnostics the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed. Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible. All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s). Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.