Lead with Empathy by Chris Voss

Janette from Sustainable Haus has written a beautiful chapter in this book that mentions Dip. Turn to page 247 to read the chapter about empathy, sustainability, and Dip :) From the Publisher:  Most people think empathy is soft. The smartest leaders know it's their sharpest tool. In Lead with Empathy, former FBI lead international hostage negotiator Chris Voss-author of the bestselling Never Split the Difference-joins forces with leading professionals from diverse fields to reveal the tactical empathy techniques that have saved lives, closed deals, and transformed relationships. In a world where people talk past each other, leaders who master empathy win trust, loyalty, and results. Those who don't get left behind. Transform the way you connect, communicate, and lead-starting today. Dimensions : 6.26" x 1.25" x 9.25" Weight : 1.52 lbs