Extended Warranty

Optional 3-Year Extended Warranty For those who want added peace of mind, we offer a 3-Year Extended Warranty upgrade for $100, available during checkout. This upgrade extends your total warranty coverage from 1 year to 3 full years, protecting the core smart features of your bag for long-term use, whether you travel frequently, use your bag daily, or just want the extra security of knowing you're covered. Extended Warranty Benefits: Full coverage of the fingerprint lock, GPS feature (if applicable), and internal electronics for 3 years No additional repair or replacement fees during the coverage period (excluding shipping) Priority handling for repairs or replacements Extended coverage activates automatically with your original purchase date and confirmation of the upgrade Covered Components: Fingerprint lock module GPS tracking hardware Internal electronics, including battery and charging components Wiring or circuitry that supports smart features What’s Included: If your bag experiences a malfunction or defect in any of the above areas within the 3-year period, we will: Repair the issue at no cost (excluding shipping), or Replace the defective component (or the entire smart module) if repair is not possible We aim to resolve all warranty issues quickly and efficiently to ensure minimal disruption. What’s Not Covered: Normal wear and tear, cosmetic damage, or fabric-related scuffing Accidental damage, water immersion, or misuse Issues caused by attempted self-repair or third-party servicing Lost or stolen bags How to Add It: Simply click the dropdown arrow in the 3 Year Extended Warranty box in the cart and choose 'Yes'. A link to this Warranty Page will be available there so you can review the full terms before opting-in. Important Note on Eligibility The 3-Year Extended Warranty must be added at the time of purchase during the checkout process. Unfortunately, we are unable to add the extended warranty retroactively after an order has been placed. If it is not selected at checkout, the extended coverage will not be available for that order. Out-of-Warranty Repairs Didn’t purchase the extended warranty but need a repair after your 1-year coverage has ended? No problem. We offer a flat repair fee of $125, plus shipping, for any out-of-warranty technology-related issues. This includes evaluation, component replacement (if needed), and functionality testing. To initiate a repair, contact our team and we’ll guide you through the process. To review our Warranty Information page please click here.