EOS Gracil Wall Safety Guard Rail

EOS Gracil Wall Safety Guard Rail The EOS Gracil W Safety Rail has sophisticated wood construction with secure steel mounting brackets preventing bathers coming in contact with the hot sauna heater. Features Protects sauna enthusiasts from coming into contact with EOS Gracil Wall-Mounted sauna heaters Constructed from heat-resistant wood that contrasts yet compliments the contemporary look of your sauna heater Supported by precisely crafted steel mounting brackets Limited 2-year warranty (consumer use) and limited 2-year warranty (commercial use) Includes Safety Rail 2-Year Limited Warranty (Consumer Use) and 2-Year Limited Warranty (Commercial Use) Warranty 4-year warranty on heating elements for privately used sauna heaters The warranty period begins on the date of production of the sauna heater (according to the type plate) and is 4 years for the heating elements for private use. Any shipping, transport, travel, repair or assembly costs incurred will not be reimbursed by us. This also applies in particular to costs incurred without written authorization from our service department as a result of service calls from external companies. A warranty service will only be executed if the production date of the heater is after December 1st, 2022. the assembly, commissioning and long-term operation of our products have been carried out professionally and in accordance with the manufacturer's specifications (see installation and operating instructions). the proof of purchase belonging to the product can be presented. proof that the electrical connection has been carried out by a qualified electrician can be provided. the warranty claim is sent to our service department together with the device designation, the item number, the serial number and a significant description of the error and an RMA number has been assigned there for the process. A warranty service will not be executed if changes have been made to our products without our written consent. defects were caused a result of improper use. no original EOS spare parts were used within the warranty period. Any warranty claim is void if the original type plate has been altered, replaced, removed, defaced or manipulated in any other way. Manufacturer's Warranty Statement, EOS Design-Sauna heaters The warranty period starts with the date of the product registration through the end customer at EOS Saunatechnik GmbH. Registration must be completed within three months after the date of purchase. The extended manufacturer‘s warranty in such case is 8 years by private use only. Otherwise the usual manufacturer’s warranty as per terms and conditions of trade of EOS Saunatechnik GmbH applies. The warranty conditions and scope are, except the duration, as per standard manufacturer’s warranty. A warranty service will only be executed if the product and its owner are registered with EOS Saunatechnik GmbH. the assembly, commissioning and long-term operation of our products have been carried out professionally and in accordance with the manufacturer's specifications (see installation and operating instructions). the original purchase receipt of the product is presented. proof that the electrical connection has been carried out by a qualified electrician can be provided. the warranty claim is sent to our service department together with the device designation, the item number, the serial number and a significant description of the error and an RMA number has been assigned there for the process. A warranty service will not be executed if changes have been made to our products without our written consent. defects were caused a result of improper use and gross intent. no original EOS spare parts were used within the warranty period. the product is not exclusively used for private purposes. Any warranty claim is void if the original type plate has been altered, replaced, removed, defaced or manipulated in any other way. Shipping & Returns Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Call 916-333-0240 or email sales@saunaheatersupply.com Frequently Asked Questions When will I know my order has shipped? As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment. When will my order ship? If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com. No Shipping outside the lower 48 in USA. If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240 Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240 Cancellations (Before Order Ships) If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time. Cancellations of Custom Orders Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products. Refunds and Returns If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. Shipping Times We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.   Warranty Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim. Contact sales@saunaheatersupply.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. Our Shipping Partners: