Electric Motor Repair Program Deposit

To keep your jobsite running smoothly and minimize downtime, Safety Hoist Company offers a streamlined motor replacement and repair program. If you experience any issues during the usage of our product, please contact us at (610) 941-4333 to speak with a representative. How It Works: First, a $550 credit card deposit is received. Next, a reconditioned motor, power cord, remote, and limit switch will be shipped to you. Once you have received the reconditioned items, place the broken motor, power cord, remote, and limit switch in the box and return it to us, using the return label provided. Important Deadline: The defective motor must be shipped back to us within 2 weeks of receiving the reconditioned motor. If it is not, you will lose your deposit and be charged a $550 unreturned motor fee. Warranty vs. Non-Warranty Evaluation: Once we receive your defective motor, our technicians will inspect it to determine the cause of the failure. Warranty Issues: If it is determined that the issue is covered under warranty, we will refund your initial deposit of $550, and you will keep the reconditioned motor. Non-Warranty/Misuse Issues: If it is determined that the issue is due to misuse or is a non-warranty issue, you will be charged the following: Inspection Fee of $135.00 (includes first hour of labor). Labor $80 per hour after the first initial hour. Replacement Part Cost and Shipping Charges. Billing for Non-Warranty Repairs: These repair charges will be deducted from your initial $550 deposit. If the incurred cost is less than the $550 deposit, your card will be refunded the difference. If the incurred cost of repair is more than the deposit, your card will be charged the difference. Scrap Policy: If the motor is unrepairable and deemed to be scrap due to damage, you will lose your deposit and be charged $450 (scrap fee) as well as shipping. In any scenario, the refurbished motor is yours to keep and to use.