ConnecTenCare Protection Plan

Hassle-Free Device Replacement – Because Peace of Mind Shouldn’t Be Optional Protect your router and antennas with ConnectenCare — a simple monthly service plan from Connecten Internet that gives you fast, reliable replacements when things go wrong. Whether it’s a hardware failure, accidental damage, or even theft (Plus Plan only), we’ve got you covered. Not insurance. No long forms. Just protection you can count on. 🧾 Plan Options Feature No Plan (Default) Basic – $4.99/month Plus – $9.99/month Defects & Malfunctions ✅ First 6 months only ✅ Full Coverage ✅ Full Coverage Router Replacements ❌ None after 6 months 1 per 12 months 1 per 6 months Accidental Damage Coverage ❌ No ❌ No ✅ Yes Power Surge Protection ❌ No ❌ No ✅ Yes Theft/Loss Coverage ❌ No ❌ No ✅ Yes (no police report) Antenna Replacements ❌ No ✅ 1 per year ✅ 1 every 6 months Shipping Standard Standard + Free Return 🚀 Priority 2-Day + Return Savings on Replacement None Save up to $449 Save up to $449 🔄 How It Works Submit a Claim through our website, email, or phone We assess and approve your request (diagnostics included) Receive a new or refurbished device in as little as 2 days Return the old device within 14 days to avoid fees 📝 Fees for unreturned devices: $179–$449 depending on model (CAT12, CAT20 5G, or Fortress) 📦 Shipping & Delivery Basic Plan: Free standard 3–5 day shipping Plus Plan: Free priority 2-day shipping Need it tomorrow? Overnight shipping available for $75 💳 Billing & Account Info Charged separately from your internet plan Begins when you sign up – managed through your Connecten account Auto-renews monthly, cancel anytime (coverage stays active through billing cycle) Cancel mid-claim? No problem — claim will still be honored 🎁 Promotions ✅ Annual Plans → Pay for 11 months, get 1 month FREE ✅ Wanderlust Unlimited Priority Users → 3 months of Basic coverage FREE 🔒 Important Notes Coverage is per device, not account-wide Not transferable to others or between devices No refunds on unused time Re-enrollment after cancellation has a 30-day waiting period