Cisco ASR1000-ESP10 Embedded Services Processor

We almost lost our latest shipment of the ASR1000-ESP10 by Cisco. It was traveling aboard the Nostromo when we lost contact. The fate of the crew is not clear, though we believe parasitic chest-bursting alien creates were involved. Fortunately, our salvage crew was able to retrieve the shipment. They had a brief run-in with some unidentified creatures aboard the ship - but we're sure they're totally fine. Recently our support team has been getting calls from this Austrian fellow. Each time he asks us if this item is new - we tell him it is. He then immediately asks to speak with Mr. Connor - we tell him John doesn't work here anymore. He then hangs up stating that he'll be back. Weirdo. You'd like to know the meaning of life, the universe, and everything? No, I'm afraid we're just as lost as you on that one. But we do know an awful lot about this particular item - ask us anything. Our Infinite Improbability Drive is on the fritz again - so we're off to take a look (that thing really wreaks havoc in the warehouse). Give a whistle if you need any additional help with the Cisco ASR1000-ESP10 - or anything else!