CAPS V2: Client Services and Stakeholder Relations

The Client Services and Stakeholder Relations course is designed to equip professionals with the skills and knowledge necessary to effectively manage and nurture relationships with clients and stakeholders. This course focuses on understanding the dynamics of client interactions and stakeholder engagements, fostering trust, and delivering exceptional service. Learning Objectives: Develop a comprehensive understanding of client services principles and best practices Learn how to identify, analyze, and manage stakeholder interests and expectations Enhance communication and negotiation skills to build stronger relationships Gain insights into conflict resolution and problem-solving techniques Understand the importance of customer satisfaction and loyalty Explore strategies for continuous improvement and innovation in client services To obtain the CAPS credential, candidates must complete the following within 6 months of declaring candidacy: Minimum of 24 months of experience as a multi-site supervisor OR 24 months of experience as an apartment manager plus CAM Successful completion of all 5 CAPS courses (totaling 10 hours) Meet all examination standards Note: This is an individual course module for the CAPS credential. See CAPS Online for certification requirements. The 6-month credential candidacy period begins on the purchase date of a student's first CAPS module. Once all five CAPS modules are successfully completed, students should send their Visto transcripts to education@naahq.org. For more information on the CAPS credential, including the candidacy policy, application instructions and exam scheduling, visit www.naahq.org/candidate-resources