Asure ID Protect Plan for Solo, Express, Enterprise and Exchange (HID Direct Support Plan Only, Software Sold Separately)

The Asure ID Protect Plan offers a comprehensive support package to ensure your HID Asure ID software operates efficiently with the highest level of customer care. Choose between a 1-year plan or a 2-year plan for ongoing priority support, complimentary software upgrades, and advanced troubleshooting assistance. Whether you're managing a small business or a large organization, this plan is designed to save you time and money by keeping your Asure ID software up to date and ensuring any technical issues are quickly resolved. Key Features: Priority Support: Get fast access to HID's certified technical support team, reducing downtime and ensuring quick resolutions. Complimentary Software Upgrades: Receive all major software releases during your plan, keeping your system current at no extra cost. Basic Setup Assistance: Receive expert help with configuring card templates, connecting printers, and setting up supported peripherals like webcams and smart card readers. Advanced Troubleshooting: Assistance with smart card management, local and networked database configurations, and other complex software issues. What’s Included: Prioritized Support: Skip the queue and get dedicated support from HID-certified technicians. Free Upgrades: Receive all major software upgrades at no additional cost. Setup Assistance: Guidance on configuring templates, printers, and peripherals. Advanced Troubleshooting: Professional help for resolving network and database issues, smart card management, and credential issuance. Excluded Services: Professional installation and configuration of networked databases. Development of custom applications. Some peripherals, such as cameras and signature pads, may not be supported. How to Register: Once purchased, you'll receive a registration form via email. Complete and submit the form to activate your coverage. You will receive confirmation within 3 business days. Need Help? For technical support, visit the HID web portal at support.hidglobal.com or call the U.S. support team at 1-866-607-7339.