2-Year Extended Warranty

Thank you for purchasing an extended protection plan for your product. The terms below explain what is covered, what is not covered, how to get service, and other important details. TABLE OF CONTENTS 1. PLAN INTRODUCTION1 2. YOUR RESPONSIBILITIES1 3. DEFINITIONS1 4. WHAT IS COVERED2 5. WHAT IS NOT COVERED3 6. HOW TO FILE A CLAIM5 7. SERVICE PROCEDURES AND LIMIT OF LIABILITY5 8. CANCELLATION6 10. LEGAL DISCLOSURES7 11. STATE REQUIREMENTS AND DISCLOSURES7 1. PLAN INTRODUCTION1.1. Welcome to the Triex/Filabot/Massive Dimension Consumer Product Protection Plan. This document outlines the scope of your Plan, including coverage, claims instructions, and cancellation rules. If you have questions, contact us at contact@filabot.com or 802-505-6772. For claims, see Section 6, How to File a Claim. 2. YOUR RESPONSIBILITIES2.1. Please read these terms in full so you understand what this Plan provides. Certain limits, conditions, duties, and exclusions apply to keep this Plan affordable and manageable. 2.2. You must care for the Covered Product in line with the manufacturer’s guidance and any owner’s manual. This Plan is a service contract, not insurance. 2.3. Keep a copy of this Plan and your Purchase Confirmation, as service may require them. Your Purchase Confirmation lists the Contract Term, Coverage Type, and other details that may affect your coverage. 3. DEFINITIONS3.1. Administrator: Triex/Filabot/Massive Dimension, 81 Parker Road, Barre, Vermont, 05641, 802-505-6772, email: contact@filabot.com. 3.2. Contract Term: the total duration of this Plan, as shown on your Purchase Confirmation. 3.3. Coverage Term: the period during which the Covered Product is eligible for service under this Plan. The Coverage Term begins on the Plan purchase date shown on your Purchase Confirmation, and ends when the Contract Term expires or when our obligations end under these terms, whichever occurs first. 3.4. Coverage Type: the level of coverage shown in the What’s Included in Your Plan section of your Purchase Confirmation. Certain enhanced options are described in Section 4.2. 3.5. Covered Product: the item identified on your Purchase Confirmation. A Covered Product can include multiple eligible items sold under one SKU or as a bundle. 3.7. Filabot, Our, Us, or We: the obligor responsible for performing under this Plan, which may also sell this Plan. 3.8. Obligor: Filabot. 3.9. Plan: this service contract between you and us, including your Purchase Confirmation. 3.10. Plan Price: the amount you paid for this Plan, shown on your Purchase Confirmation. 3.11. Purchase Confirmation: the confirmation provided by us or the Selling Retailer, including any linked or displayed Plan information on your receipt or your account order history on our website. 3.12. Purchase Price: the amount you paid for the Covered Product, excluding sales tax, delivery, installation, and handling, as shown on your Purchase Confirmation. 3.13. Selling Retailer: the entity that sold you the Covered Product and this Plan, as shown on your Purchase Confirmation.  3.14. You, Your, or Purchaser: the purchaser named on the Purchase Confirmation, and any authorized transferee or assignee of that purchaser. 3.15. Waiting Period: the time between the Plan purchase date and the start of the Coverage Term. IF YOU PURCHASE THIS PLAN AFTER THE COVERED PRODUCT’S DELIVERY DATE, OR IF THE COVERED PRODUCT DOES NOT INCLUDE A MANUFACTURER OR RETAILER WARRANTY, THE COVERAGE TERM WILL BEGIN AS DESCRIBED IN SECTION 3.3 AFTER A THIRTY, 30, DAY WAITING PERIOD. Claims made before or during the Waiting Period involve pre existing conditions and are not covered. 4. WHAT IS COVERED4.1. This Plan provides coverage for mechanical or electrical failures arising from defects in materials or workmanship during normal use within the Coverage Term. Power surge damage is covered if the product was properly connected to a surge protector. This Plan does not cover issues already covered by a manufacturer warranty, a Selling Retailer warranty, a maintenance plan, or an insurance policy. Failures due to pre existing conditions are not covered. 4.2. ENHANCED COVERAGE, if purchased and reflected on your Purchase Confirmation: 4.2.1. Battery: one, 1, battery repair or one, 1, replacement if a rechargeable battery included with the Covered Product fails due to defects in materials or workmanship during the Coverage Term. 4.2.2. Commercial: coverage for commercial grade products, including electronics, major appliances, office equipment, and small appliances used in non residential settings. 4.2.3. Used: coverage for previously owned, refurbished, repaired, or remanufactured items, or any product not new at purchase. 4.2.4. Wear and Tear: coverage for breakdown due to ordinary use. 4.3. CATEGORY SPECIFIC COVERAGE: 5. WHAT IS NOT COVERED5.1. Unless expressly included in Section 4, the following are not covered. 5.2. ALL PRODUCT CATEGORIES 5.2.1. products that lacked a manufacturer or Selling Retailer warranty, or had less than a 30 day original parts or labor warranty, unless a Waiting Period applies, 5.2.2. accidental damage, 5.2.3. issues covered, or that should be covered, by any manufacturer or Selling Retailer warranty, insurance policy, recall, or similar obligation, regardless of the manufacturer’s or retailer’s ability to pay, 5.2.4. damage, costs, or problems related to any improper, custom, or incorrect installation or reinstallation, 5.2.5. any pre existing condition that began before the Coverage Term and caused a failure, and any used product sold without used coverage or sold as is, including floor models, demos, pre owned, rental, 5.2.6. consumables or parts expected to wear out with normal use unless tied to a covered failure, including batteries, bulbs, projection lamps, 5.2.7. damage from abnormal use, misuse, abuse, mishandling, neglect, improper operation, foreign objects, unauthorized modifications or alterations, or altered or missing serial numbers, 5.2.8. damage or failure from not following the manufacturer’s instructions for use, care, storage, cleaning, periodic checks, or preventive maintenance, 5.2.9. external causes, including third party acts, fire, theft, insects, animals, weather, wind, sand, dirt, hail, earthquake, flood, water, acts of God, or similar consequential loss, 5.2.10. loss or damage due to crime, invasion, riot, strike, labor disturbance, lockout, or civil commotion, 5.2.11. theft, mysterious disappearance, misplacement, reckless, abusive, willful, or intentional conduct, 5.2.12. injury to persons, damage to other property, incidental or consequential damages, or losses from delays in service, loss of use, or voiding of manufacturer or retailer warranties, 5.2.13. products bought for, or used at any time for, commercial or rental purposes unless commercial coverage was purchased, 5.2.14. service or replacement outside the 50 United States and the District of Columbia, 5.2.15. non functional, cosmetic, or external parts such as trim, plastics, knobs, rollers, baskets, glass, housings, insulation, conduit, handles, shelves, 5.2.16. cosmetic damage like nicks, scratches, peeling, dents, 5.2.17. unauthorized repairs or parts, damage from unauthorized service, improper attachments, improper repairs, or shipping damage, 5.2.18. separately purchased accessories used with the Covered Product, 5.2.19. noises or situations where no defect is found, 5.2.20. software, applications, operating systems, data loss or restoration, 5.2.21. replacement or repair of upgraded computer components when incompatibility of parts drives the repair, 5.2.22. failures not reported within the Coverage Term. 5.3. CATEGORY SPECIFIC EXCLUSIONS 5.3.1. Electronics: 5.3.1.1. overheating caused by vermin or blocked fans, 5.3.1.2. any storage media damaged by failing components, 5.3.1.3. corruption of programs, data, or setup information on internal or external storage due to malfunction or repair, and damage from refilled ink or toner, or cables, 5.3.2. Major Appliances: 5.3.2.1. installed accessory items such as gas or electric connectors, 5.3.2.2. installation, setup, diagnostics, disconnect, haul away, or disposal costs. 5.3.3. Power Tools: 5.3.3.1. tune ups, damage from improper fuels, oils, or lubricants, alteration or removal of parts, cutting blades, varnish, sludge, contaminants, fuel and ignition adjustments, 5.3.3.2. repairs due to normal vibration, routine maintenance, fuses, filters, consumables, exterior power cords, cosmetic adjustments, case separation or cracking, paint changes, corrosion, rust, 5.3.3.3. grinding valves to increase compression, oil consumption, stuck rings, shipping or freight, burned or tuliped valves, adhesives, shop supplies, environmental or miscellaneous charges, corrosion, electrolysis, salt, inadequate storage, loss or damage to optional equipment. 5.3.4. Vehicle Batteries: 5.3.4.1. leakage, or batteries that are only discharged, 5.3.4.2. batteries used for rideshare or commercial use, or in trucks over one ton, 5.3.4.3. labor, installation, taxes, or fees to remove, replace, and dispose of the battery. 5.3.5. Vehicle Parts: 5.3.5.1. accident or collision damage, 5.3.5.2. damage caused by a non covered component, 5.3.5.3. labor, installation, taxes, or fees to remove, replace, and dispose of parts, 5.3.5.4. damage to any Covered Product installed on vehicles used for marine, off road, or racing, unless designed for that use by the manufacturer, covered by manufacturer or retailer warranty, and that warranty has expired. 6. HOW TO FILE A CLAIM6.1. Follow all steps in this section to be eligible for service. Failure to follow these steps may result in denial of a claim. 6.2. We will determine eligibility based on this Plan, the information you provide, and, when applicable, findings from an authorized technician. If the technician’s findings differ from your report, coverage may be declined. 6.3. Contact the Administrator for instructions. Email contact@filabot.com, visit www.filabot.com, or call during normal business hours. 6.4. Do not return the Covered Product to the Selling Retailer or seek unauthorized service unless instructed by the Administrator. Damage or failures resulting from unauthorized service are not covered, except as noted in Section 7.1.2. 7. SERVICE PROCEDURES AND LIMIT OF LIABILITYDepending on the product and circumstances, at our discretion we will do one of the following: 7.1. Repair the Covered Product, on site, mail in, or local repair at our discretion, 7.1.1. Except for emergency repairs described below, you must obtain authorization from the Administrator before work is performed, or your claim may be denied. If you refuse service after a servicer has been dispatched, you may be charged a trip fee. 7.1.3. If applicable, back up your data before service. Repairs may result in loss of data. 7.1.4. COSTS FOR NON COVERED REPAIRS, TRIP CHARGES, INSPECTIONS, OR ESTIMATES ARE YOUR RESPONSIBILITY. 7.2. Replace the Covered Product with an item of like kind, quality, and functionality, 7.2.1. If repair is not feasible, we may replace the product or part with a new or refurbished unit, at our discretion, up to the Limit of Liability. If a single SKU includes multiple items, we may replace only the affected item. The replacement may be a current or future version of your original product or part. If replacement is not reasonably available, see Section 7.3. 7.3. Provide a financial credit or settlement, such as a store credit or gift card, based on the original Purchase Price, not to exceed the Limit of Liability, 7.3.1. We determine the amount based on damage type, product age, and Purchase Price less any claim costs, not exceeding the Limit of Liability. You should redeem the settlement within a reasonable period, not to exceed ninety, 90, days after notice. Acceptance of a settlement completes our obligations for that Covered Product. 7.4. Limit of Liability, the most we will pay in total for all claims during the Coverage Term is the Purchase Price. 7.5. Expiration, this Plan ends on the earliest of, i, expiration of the Coverage Term, ii, replacement of the Covered Product, iii, issuance of a settlement in lieu of replacement, or iv, when the Limit of Liability is reached. 9. CONDITIONS9.1. Renewal, renewal is at our discretion. 9.2. Transferability, this Plan is not transferable by the original Purchaser. Manufacturer warranties may also be non transferable. This Plan does not replace the manufacturer or retailer warranty except as stated here. 9.3. Territories, this Plan is offered only in the 50 United States and the District of Columbia. It is not available in Canada or United States territories. 9.4. Subrogation, if we pay for a loss, we may require you to assign your recovery rights to us. We will not pay for a loss if you impair those rights. You will be made whole before we retain any recovered amount. 10. LEGAL DISCLOSURES10.1. DISPUTE RESOLUTION, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER, To the extent permitted by law, any individual claim or dispute arising from or relating to this Plan, whether based on contract, tort, statute, regulation, ordinance, equity, or otherwise, and whether against the Administrator, the Obligor, or the Selling Retailer, will be resolved by binding arbitration before a single neutral arbitrator, unless prohibited or modified by state law in Section 11. Arbitration will proceed on an individual basis only, and you waive participation in class actions or class arbitrations. To start arbitration, notify the Administrator in writing and provide at least three proposed arbitrators. The Administrator may evaluate neutrality and select one of the proposed arbitrators, or request additional candidates if neutrality is not met. The arbitrator will establish procedures and rules for the proceeding. You agree to follow the arbitrator’s decision and share arbitration costs equally unless directed otherwise. If this provision conflicts with state law, the state’s arbitration rules control. 10.2. Entire Agreement, this Plan and your Purchase Confirmation comprise the entire agreement regarding your coverage. Marketing or verbal statements outside of these documents have no effect. 10.3. Severability, any provision that conflicts with applicable law is void only to the extent of the conflict, and the remainder stays in force. 10.4. Payment Limitations, our obligations are subject to applicable law, including export controls and economic sanctions administered by OFAC. We will not make any payment that would violate any governing order, guidance, or instruction. 11. STATE REQUIREMENTS AND DISCLOSURESColorado, the Cancellation Provision is modified so that the administrative fee will not exceed ten percent, 10%, of the gross Plan Price or 50 dollars, whichever is less. If we cancel, we will send written notice at least five, 5, days before cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. Connecticut, if this Plan is for less than one, 1, year, the Plan is automatically extended while the Covered Product is in our possession for a covered repair. Unresolved disputes may be submitted to the Consumer Affairs Division of the Connecticut Insurance Department, PO Box 816, Hartford, CT 06142 0816. You may use the Insurance Commissioner’s arbitration process for disputes arising under this Plan. District of Columbia, the Cancellation Provision is modified so the administrative fee will not exceed ten percent, 10%, of the gross Plan Price or 50 dollars, whichever is less. If we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last known address or email, with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. Florida, the Cancellation Provision is modified so the administrative fee will not exceed ten percent, 10%, of the unearned pro rata Plan Price or 50 dollars, whichever is less. The rate for this Plan is not regulated by the Office of Insurance Regulation. Georgia, the Cancellation Provision is modified as follows, if you cancel within sixty, 60, days, we refund the Plan Price less claims paid. After sixty, 60, days, we refund the pro rata Plan Price based on elapsed time, less claims paid, and an administrative fee not exceeding 10 percent of the unearned pro rata Plan Price, or 50 dollars, whichever is less. If you cancel within sixty, 60, days and no refund is issued within thirty, 30, days, a ten percent monthly penalty applies. We may cancel for fraud, material misrepresentation, or nonpayment. If we cancel, we will give at least thirty, 30, days written notice to your last known address or email, stating the effective date and reason. Arbitration in Section 10.1 is non binding. In Section 5, What is Not Covered, item 5.2.5 is replaced with, all pre existing conditions known to you that begin before the Coverage Term and cause a failure, and any used product without used coverage or sold as is, including floor models, demos, pre owned, rental. Hawaii, if we cancel, we will send written notice at least five, 5, days prior to cancellation to your last known address or email with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. Idaho, we will provide a settlement only where service, repair, or replacement is not feasible or economical. Illinois, the Cancellation Provision is modified so the administrative fee will not exceed ten percent, 10%, of the Plan Price or 50 dollars, whichever is less. Iowa, if we cancel, we will send written notice at least fifteen, 15, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. Maine, The Cancellation Provision is revised as follows: if you cancel within sixty, 60, days and no claim has been made, a monthly penalty of ten percent, 10%, of the unpaid refund applies for each month a refund is overdue more than thirty, 30, days after notice. The administrative fee will not exceed ten percent, 10%, of the Plan Price or 50 dollars, whichever is less. If we cancel, we will provide at least fifteen, 15, days written notice. Section 10.4 is modified, if we fail to pay or provide service, including a refund of any unearned Plan Price, within sixty, 60, days after proof of loss, you may make a direct claim against the insurer. Maryland, if you cancel within sixty, 60, days and no claim has been made, a ten percent, 10%, penalty applies for each month a refund is overdue more than thirty, 30, days after notice. If we fail to perform services, this Plan is automatically extended until performance is completed as required by the Plan. Massachusetts, if we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last kno