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ext-paging] We would like to communicate directly to your products. Do you have any open source programs you can recommend to do this? Yes. Try the following links and also contact CyberData support for help Data format: RTP audio 8k G.711 a/u Law 20ms packet time Open source programs: MAST https://www.aelius.com/njh/mast/ MAST can handle ulaw and alaw as well as streaming from a mic to a speaker. Linphone: https://www.linphone.org/index.php/eng Linphone has a test application called rtpsend that streams data out as ulaw by default. (It may be trivial to modify this to send in other formats). What type of files can I send to the IP Speaker in Multicast mode? G.711 µ-law or G.711 a-law G.729 8 bit 8000 hz 160 byte packets every 20ms After a period of time, my device stops working or is unreachable. This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server. I see in the electrical connection diagram in the users guide that there is a High PIV Ultra Fast switching diode. Do I need it and if so do you have a source? This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode. Specifications Datasheet Digi-Key Part Ordering Ordering Page The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling. If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pantel, Cisco, or Linksys PoE endpoints all work on the Dell Powerconnect 3524P. A user tried hard coding the switch speed/duplex and tried four different Dell Powerconnect 3524P switches. --- Check to make sure the Dell Powerconnect 3524P has flow control enabled on the port for the CyberData device to power up properly. According to Dell: Flow Control Support (IEEE 802.3X): Flow control enables lower speed devices to communicate with higher speed devices by requesting that the higher speed device refrains from sending packets. Transmissions are temporarily halted to prevent buffer overflows. For information on configuring Flow Control for ports or LAGs, see "Defining Port Configuration" or "Defining LAG Parameters" in the Dell© PowerConnect© 35xx Systems User's Guide. Are there a set of specs. or standards that define proper spacing for your IP Speakers? We need to determine the proper number of speakers for our buildings' corridors. I am looking for something that considers ceiling height and room size/shape to suggest the appropriate quantity. The speaker calculator on your website seems sufficient for square rooms. It is hallways that I am struggling with. The hallways measure 9 feet x 9 feet by 100-150 feet in length. In a ceiling mount, you would want about 1 per every 10-15 feet of hallway length. If you used the paging amp you could use 3 paging amps per 100 feet as per this drawing. This assumes average ambient noise and surface attenuation levels. The following figure shows the 011061 V2 Paging Amp and the 011068 Horn Loudspeaker: I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch. The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide: Change to MDI: MDI / MDIX  Displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX  Use for hubs and switches. MDI  Use for end stations. I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server. Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power. I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source? There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. Its important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400 Installation Typical Installation Dimensions Mounting Downloads Documentation Description Date PDF Datasheet DATE:9/24/19 PDF Quick Start Guide DATE:7/9/19 PDF Quick Reference Placemat DATE:2/4/22 PDF Operations Guide (firmware version 1.0.1) DATE:9/26/19 PDF Operations Guide (firmware version 1.0.0) DATE:7/9/19 Firmware, Drivers & Utilities ZIP Firmware 2.0.2. For more information, see the release notes. DATE:3/20/23 ZIP Firmware 2.0.1. For more information, see the release notes. DATE:8/24/22 ZIP Firmware 1.0.1. For more information, see the release notes. DATE:9/11/19 ZIP Firmware 1.0.0. For more information, see the release notes. DATE:6/26/19 ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.
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