011491 SIP Outdoor Call/Alert Button **InformaCast Compatible**

129.5 mm] Height Weight Boxed Weight 2.0 lbs. (0.90 kg) 3.0 lbs. (1.35) kg) Warranty 2 years limited Compliance CE: EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 62368-1; RoHS Compliant; FCC Part 15 Class A; Industry Canada ICES-3 Class A; IEEE 802.3 Compliant; TAA Compliant Part Number 011491 *Dimensions are measured from the perspective of the product being upright with the front of the product facing you. FAQs How do I update my firmware? Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab. PLEASE NOTE: If you are downgrading, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings. Is this device compatible with my service provider or IP-PBX server? CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information. What is multicast? IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary. Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server. CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging. Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device? See SIP Point-To-Point Configuration Does this device work with Singlewire Informcast as well as SIP? Yes, however in a Singlewire InformaCast environment, the SIP Call Button registers to Cisco Call Manager as a third party SIP endpoint. When the Call Button is depressed, it makes a SIP call within Cisco Call Manager. Singlewire InformaCast would detect the call and initiate an Informacast event. How can I prevent water or weather damage to the device if it is in a vulnerable location? Refer to “Wall Mounting Options” on the Quick Reference Placemat. For additional support or answers to questions not covered on this page, who should I contact? CyberData’s Technical Support Department Installation Typical Installation Dimensions Dimensions Maximum Recommended Wall Cutout Dimensions Wall Mounting and Cable Routing Onboard Terminal Connections Connections Remote Switch Connection Downloads Documentation Description Date PDF Datasheet DATE:9/21/23 PDF Quick Start Guide DATE:2/10/20 PDF Quick-Reference Placemat DATE:2/16/24 PDF Operations Guide (firmware version 20.5.5) DATE:9/21/23 PDF Operations Guide (firmware version 20.3.0) DATE:3/13/20 PDF Operations Guide (firmware version 20.2.0) DATE:10/14/19 Firmware, Drivers & Utilities ZIP Firmware 20.5.5. For more information, see the release notes. DATE:9/20/23 ZIP Firmware 20.3.0. For more information, see the release notes. DATE:3/13/20 ZIP Firmware 20.2.0. For more information, see the release notes. DATE:4/23/19 ZIP Firmware 20.0.0. For more information, see the release notes. DATE:10/23/18 ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.